It’s a reality that things break or need updating from time to time. When they do, you need a system that keeps track of what has happened, what needs to happen next, and if the right steps have been completed. When no one’s quite sure whether the part has been ordered or where the faulty product is, a backlog can build, and quality issues become a significant problem.
Our systems track quality check completion, faults raised and the availability of replacement parts, and issue prioritised work-off lists. This prevents unnecessary reorders, keeps everyone updated, and avoids further delays. Perhaps most crucially, it also makes sure you’re only dispatching products that are in perfect working order, and only when full quality checks have been completed – reducing liability and risk, and increasing product safety. On top of this, tracking root cause and analytics help you reduce reoccurrence.
"We’ve replaced a paper-based fault tracking process with a central system that automatically orders replacement parts and sets priorities for us."